Utility Office / Customer Service
Jon Oman
Director
Bluffton Utilities
128 E Market Street
Suite 102
Bluffton, IN 46714
Phone: 260-824-2500
Fax: 260-824-6044
Email the Bluffton Utility Office
How to Acquire Electric, Water, and/or Wastewater Service:
For New Customers
For new residential customers, a deposit is required.
- $25 deposit – applicable for for new residential customers with a reference from a prior utility company or a good credit check (run by Bluffton Utilities)
- -or- $50 deposit – applicable for new residential customers without a reference or who do not wish to have their credit ran.
There are three ways to apply for new service:
- Apply online.
- New customers with a good credit reference from a prior utility company or a good credit check: (Deposit with Ref or Credit Check )
- New customers with no credit reference available or no credit check preferred: (Deposit without Ref or Credit Check)
- Call the Utility Office at 260-824-2500
- Visit the Bluffton Utilities office at 128 E Market Street
For Existing Customers
Current residents wishing to transfer service to a new location may request those changes one of three ways:
- Email the Bluffton Utility Office with the requested changes
- Call the Utility Office at 260-824-2500
- Visit the Bluffton Utilities office at 128 E Market Street
E-billing
Customers now have the option to go paperless and receive their Bluffton Utility bill via email.
Simply call the Utility office at (260) 824-2500 or click the “Sign Up” button below.
Utility Payment Options
Bluffton Utility bills include charges for electric, water, sewage and trash & recycling collection. The following are our current payment options:
By Mail, at Utility Office, or Utility Drop Box
Customers can make payments by placing them in by mail, by visiting the Bluffton Utility Office during normal business hours, or by depositing them in the gray drop box located on the east side of City Hall. The billing stub with their name and address must accompany the payment.
Utility office hours are Monday through Friday 8am – 4:30pm.
Automatic Debit
Customers can also sign up to have their monthly bill paid automatically by using the Automatic Debit feature. To do so, customers must bring a voided check, or a letter from their bank that lists a routing number and their checking account number, to the Utility Office. Automatic Debit customers will continue to receive their bill each month listing the amount owed and the date that it will be debited from their account.
Online Payment (Credit or Debit Cards)
Customers are also able to pay by credit card or debit card. To do so, customers must provide an email address to the utility office to set up their online billing account. Please note: there is a $3.95 charge per credit/debit card transaction.
Information on Other Local Utilities
Telephone
AT&T (1-855-475-2838)
AdamsWells Internet, Telecom, TV (260-565-3131)
Century Link (877-510-3957)
Natural Gas
Northern Indiana Public Service Company (NIPSCO) (800-464-7726)
Mediacom (800-874-2924)
Century Link (877-510-3957)
AT&T
Dish and in Spanish
DirectTV
